Destination: Chelsea

We were in town to celebrate the opening of our friends’ Overland Studio. We had a blast learning about studio lighting and experiencing what it feels like to be on the posing side of the camera. (Not my forte) On a little pre-lunch-break, a few of us wandered out to take some photos in downtown Chelsea.

i am always impressed with Chelsea. It is clean, compact and somehow energized. i was bummed to see a particular market was gone- but excited to find Smokehouse 52 BBQ soon opening in its place. i was impressed with some outside modifications to the building. Then, like a kid at a toy store, stuck my face up against the glass to look inside.

I was even more impressed with the details and decor of the interior! The proprietors of the restaurant invited in those of us who got caught snooping. They were welcoming and explained their vision. The items used to decorate the space have great history and the space is a unique experience.

i am eager for the restaurant to open. i have a few friends i meet in Chelsea for meals because it is a mid-way point for us. It will be fun to add a new venue to our list of options. i wish the owners all the best, and thank them for the pre-opening tour!

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Quality and Customer Service

When i returned from a four week trip to Lithuania in 1996, i turned in 8 rolls of film to my local K-Mart. Their policy was that i would get the photos back within 2-3 days or they were free. They got lost, and then found and i picked them up after 5 days and they were, in fact, FREE!!!

As a business owner, i understand the importance of standing by my promises and products. i have teamed myself up with a brilliant lab. i am thrilled with the print quality and adore their customer service. i received a client’s photos today, and the order is not correct. A quick online conversation, and they are fixing their error and overnighting the correction. My client will never know there was a glitch.

i have always asked my clients to allow me 21 days to process their shoots and provide their finished proofs. In 2013 i will be modifying that. Truth is, i have never used three weeks to process photos. As a dedicated photographer (meaning i don’t have another job) i am able to provide my client’s photos within 10 (ten) business days of their session… or less! When i return proofs within 48 hours, i ask my clients not to tell others, because that i know i cannot promise every time. But it does happen! i stand by my work and my word.

 

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One of my “free” photos. Lithuania, 1996.